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DACH Customer Excellence Awards & Summit® 2024

Celebrate with us your success in  Customer Excellence.

The only event by CX experts, with CX experts for CX experts and CX practioneers. 

The next DACH Customer Excellence Awards & Summit will be held on  25. October 2024 in Wiesbaden. 

Join us to celebrate your incredible customer-centric culture initiative. Only here will you have the opportunity to receive the recognition you deserve. Companies present their initiatives in a congress-like setting in Wiesbaden. ​

This is where the region's leading CX professionals network.

The day's live presentations will be followed by the awards ceremony in a glamorous setting with your colleagues and the judges.

Home (english): Welcome
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Shortly more Impressionen
of the DACH Customer Excellence Awards 2023

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About US

We celebrate your 

Celebrate in the fifth year the DACH Customer Excellence Awards & Summit with us. OmniTouch International UG is the organizer of this extraordinary event.

We are a CX consulting and training company  - all certified in CX - that has been successfully working in the field of customer experience for over 20 years.

We are now enabling this unique

Award with Summit in the DACH region that focus on customer excellence to give you the recognition you deserve.

With the DACH Customer Excellence Awards, we are proud to present the first award ceremony of its kind in the DACH region.

Coworking Space
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Our Services

Exchange of Knowledge, expert discussions and Networking

Crowd Applausing


Evaluated by CX Experts

​The awards are specifically aimed at employees of all companies, organizations and individuals who offer their customers an exceptional customer experience. No matter whether they are your customers, partners, suppliers or employees.

The awards cover both B2B and B2C.

Categories for all industries. Every initiative has a real chance of winning.

Of course, your entry in English and German is accepted.

Judge's Table

Become a Judge

Widen your Profile

​The perfect opportunity to raise your profile and share your years of knowledge and experience.

At the same time, you will have the valuable opportunity to hear customer experience initiatives from cross-industry organizations during the live presentations first hand.


Conference guest

Learn from the real market

Take part in the awards and summit as a conference guest.

Learn how companies define, deliver and design customer experiences during live presentations.

Learn from doers how to do it.

Meet our jurors and participants on site and exchange experiences in personal discussions. Also enjoy our keynotes. Here, CX experts present case studies and give you insights on best practices and trends.

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Meet our judges in 2024

The Customer Experience Experts evaluate your Initiativen

We are proud of our jurors, who all go through an extensive application process. All of our jurors are experts in the field of customer experience and bring exceptional expertise.

Felix Bennien
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DACH CXA 2019 Judge image esch_ansprechp
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Felix Bennien (CCXP)

Managing Partner

beta is the new normal

Barbara van Duin, CCXP

Founder & Customer Experience Designer

in Novation

Daniel Kochann


ESCH. The Brand Consultants

Daniel Ord

Founder & Partner

OmniTouch International

Barbara Ruhm-Cornelius
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Barbara Ruhm-Cornelius
Head of Customer Service Operative

Debeka Versicherung

Marianne Rutz

Founder & Director

Rutz Consulting

Justin Tippett


CX Group
Australian Customer Experience Professional Association

Home (english): Testimonials

Our Participants in 2024

The following companties will join us for the
DACH Customer Excellence Awards & Summit 2024

beta is the new normal

beta is the new normal

CX Group Australia

CX Group Australia

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Debeka Versicherungen

ESCH.The Brand Consultants

ESCH. The Brand Consultants




Hyatt Services GmbH



In Novation

in Novation

OmniTouch International

OmniTouch International

Rutz Consulting

Rutz Consulting



Home (english): Clients

What our participants have to say...

Home (english): Bewertungen
Felix Bennien in 2023

"Truly enjoyed judging all the fantastic entries at the DACH Customer Excellence Awards 2023. 

Besides the inspirational presentations, it was a day of great fun, meeting fellow CX enthusiasts like Barbara van Duin CCXP, Daniel Kochann, Manal Nassar, Stefan Kolle, Marianne Rutz, Laila Marinello, Daniel Ord, and others.

Extra shout out to Marcus von Kloeden, CCXP for the perfect organisation and the opera singers during the award dinner that were the icing on the cake of a successful event.

See you all back next year!"

Felix Bennien-Stöckle (2023)


Thank you to our sponsors helping us to make this happening.

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OmniTouch International UG - Gold-Sponsor

Your Source for Creating Great Customer Experiences.

For 20 years across 40 countries and dozens of industries we help & inspire people to deliver great Customer, Employee & Contact Center experience.

Our workshop curriculum is one of the most robust in the world.  CX Management, Quality Management, Employee Experience, Contact Center Management, Customer Service skills and so much more.

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Our scientific Cooperations partner

Hochschule Fresenius

Hochschule Fresenius
University of Applied Sciences (1848)

Studies, training and further education for the next generation

At Fresenius University, tradition meets innovation.

Whether digital transformation, demographic change or a shortage of skilled workers – we understand what moves people, society and the economy and are constantly developing our study offerings.

This enables us to optimally train the next generation of specialists and managers. We help shape the future with expertise, creativity, agility and empathy. With all our experience, we accompany you in your personal development and offer you academic training at the highest level. A training that constantly questions itself in order to find the best path. Since 1848.

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Our Partners & Supporters

Such a big event is unthinkable without the help of our partners and  supporters.

Therefore we would like to take this opportunity to thank everyone very much for their support:


Hochschule Fresenius



CX Central

Award's Partner

Lernen Sie CX Central kennen...
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OmniTouch International UG

Organisator & Supporter


Australian Customer Experience Professional Association

Award's Partner

Home (english): Clients
CCH Logo

One of our media partners

​We thank our media partners for their incredible support, helping us reach millions of people worldwide.

​Call Centre Helper is the leading contact center magazine with over 200,000 monthly readers.

It's a free, weekly online magazine that gives contact center agents advice and help on how to be more effective in their organizations.

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Couple Enjoying Outdoor

Our Social Responsibility (CSR)

We thank you on behalf of the Tafeln in the DACH.

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Die Tafel Deutschland

Die Tafel

Charity in Germany

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Die österreichischen Tafeln

Charity in Austria

Die Schweizer Tafeln

Schweizer Tafel

Charity in Switzerland

​We see it as our job to share joy and happiness with the ones that are in need and worry about food:

So far we have been able to help with 3,440 meals.

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In DACH (overall)

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In Germany

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In Austria



In Switzerland

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Register for the DACH Customer Excellence Summit ® 2024 today.

Sie haben direkten Zugang zu über 20 internationalen Keynotes und Live- Präsentationen der teilnehmenden Firmen der DACH Customer Excellence Awards® 2024. Worauf warten Sie noch?

Tegesevent mit kompl. Versorgung
1.  Ticket only €695.-*

weitere Tickets nur €675.-*/**

*) plus current sales tax

**) gleiche Firma

DACH Customer Excellence Awards präsentiert von

OmniTouch International UG
Am Schwarzenstein 19A, D-65366 Geisenheim, Deutschland

+49 (0) 6722 944 0410

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