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  • AutorenbildMarcus von Kloeden

No matter who you are, being recognized matters

We watched the Oscar Awards this year. And there on the stage are some of the most successful people on the planet. And yet when they win the Oscar they kind of lose it – in a good way.

Tears, joy, expressions of gratitude.

And those emotions are limited to stages in Los Angeles or New York. No matter where I’ve attended Awards the emotion is deep and real.Because people work so hard. And to have a chance to express that and perhaps be recognized in a formal way – is very powerful.

Riverty GmbH - Proud winners at the DACH Customer Excellence Awards 2023! Finalists in 4 categories and winner in 2.
Proud winners at the DACH Customer Excellence Awards 2023 - Riverty GmbH

Which is just one of the reasons I’m so proud that my company is a key sponsor for the DACH Customer Excellence Awards.

We are proud of the design of our trophy. Unique in design and made in Germany.
Our trophy - DACH CXA 2023

Our event celebrated meaningful Customer Excellence initiatives by organizations that are based in, operate in or serve the DACH Region, namely Germany, Austria and Switzerland.

The 4th year of the DACH Customer Excellence Awards & Summit was held on 13th October 2023 in Wiesbaden Germany and here’s what we saw.


The Quality of the Finalists

The quality of the Finalist entries is the absolute fundamental mark of a credible and effective Awards program. 

So when the Judges across the board tell us how impressed they’ve been with the quality of the Finalists it matters. 

Here are just a few quotes from this year’s Judges:

“One of my entries even showed some great numbers that prove the impact and showed how employee satisfaction is driving customer satisfaction, loyalty, renewal and up-selling. That’s the evidence we need to ensure necessary investments into EX and CX are signed off by senior management and show some real ROI.”  Judge’s comment

“Couldn’t have said it better, it was a great event with impressive cases.”  Judge’s comment

"Brilliant entries! I loved the innovation! The drive to make life easy for the customers and employees alike!” Judge’s comment

“I fully support your summary of the DACH Customer Excellence Awards. And like to add the importance of Customer Centric Culture and the MAGIC the Italian Team showed us.”   Judge’s comment


The Quality of the Judges

Not everyone or anyone is invited to Judge. 

Select group of judges of DACH Customer Excellence Awards 2023. Many more joined during the online voting before.
Select group of judges of DACH Customer Excellence Awards 2023

Our Awards Entrants deserve to have their entries reviewed by folks who are credible and recognized in the field. And interestingly, Judges tell us that it matters to them who else is judging and the level of conversation that naturally takes place amongst the Judges themselves.

“The level of the conversations I had with the other Judges was remarkable. During the judging process and afterwards at the coffee breaks and at the Gala dinner.”  Judge’s comment


The Quality of the Event

We think an absolute fundamental for a great Awards program is the experience of the people who join it. The people make a commitment in time and money to participate. 

What they have to say about their experience including what they learned, who they got to meet and how much fun they had.

Here are just a few quotes from this year’s Winners, Finalists & Judges:

“A fantastic day made even better by the outstanding keynote speakers and the wealth of knowledge & passion shared by all participants!”   Judge’s comment

“Extra shout out to Marcus von Kloeden for the perfect organisation and the opera singers during the Awards dinner that were the icing on the cake of a successful event.”   Judge’s comment

Congratulations - Marcus, Daniel, and team - on yet another amazing award celebration, recognizing the whole CX industry. The contribution you are making cannot be overestimated and is testament to both of your passion for customer centricity! Thank you for all the effort you put into this event!  Partner, Customer Institute


Experience and a commitment to the industry

As the Founder of the DACH Customer Excellence Awards I have years of experience organizing events including training programs, conference events and even art gallery receptions.

During the entire evening the guest were enchanted byOpera et cetera.
The team of Opera et cetera

And that experience shows in everything from how the event was structured – including lots of time for people to meet, chat and relax – to having opera singers (Opera et Cetera) roam the floor throughout the cocktail reception & gala dinner event.

In the spirit of think globally and act locally, the suppliers and providers for the Event ranging from the florists to the crafters of the handmade Awards trophies, are all local small businesses.


The Mission of the Awards

Not all Awards programs are created equal.  Anyone who’s been around the Customer industry for a while knows this. With some Awards, it seems like there’s an army of salespeople who descend to hound people into joining. 

Or Customer Excellence isn’t the main focus of the Awards program – but adjunct to other categories of Awards that are all kind of jumbled together into one event.

The mission of the DACH Customer Excellence Awards is different.

Our logo represents the targeted Customer base. All participant are based in Germany, Austria and/or Switzerland, operate in these countries or serve citizens of the region.  Our judges are CX Experts, the presenters are CX Experts and the organizing tem are are all certified CX Professionals.
Logo of the DACH Customer Excellence Awards

By, with and for CX Experts.

That’s not just a tagline – it’s a way of working. A touchstone. Everyone involved in creating, organizing and running the DACH Customer Excellence Awards are ‘Customer people’ themselves.  

So there’s a deep & innate understanding about what Customer people deserve when they invest their time & resources into such an event.  

In last year’s event one of our Judges flew in from Amman, Jordan, with many others coming in from Switzerland, Germany and the Netherlands.

It’s a real commitment – and we honour that.


The Winners in last year’s Edition (2023)

Last year, in its 4th Edition, the DACH Customer Excellence Awards handed out 12 Awards and it’s lovely to show the breadth of the categories and the Organizations that, at the end of the day, captured the Judges scores and won.




Concentrix + Webhelp

Customer Centric Culture

Fanatical About Our Clients

Concentrix + Webhelp

International Business


A program that demonstrates our success in delivering CX outside our client’s home country     

Concentrix + Webhelp

New Product & Services

CNX Launcher

Concentrix + Webhelp


A Sustainable Concentrix

Hyatt Services GmbH

Business Transformation


Lindner Hotels Group Integration to Hyatt Global Property and Guest Services

Blue Cross Blue Shield of Kansas City

Contact Center

Blue KC’s Award Winning Customer Service

Blue Cross Blue Shield of Kansas City

CX Professional of the Year

Blue KC’s CX Leader – Inspiring CX Transformation


CX Consulting


InMoment & Versicherungskammer

Employee motivation & engagement


Riverty Services GmbH


Digital concerns & workforce management (DigiAn)

Riverty Services GmbH


Monthly Invoice – Customer Satisfaction Development Plan

Congratulations to all the Winners of the DACH Customer Excellence Awards 2023.
Winner of the DACH Customer Excellence Awards 2023

Thank you for reading!

The 2024 DACH Customer Excellence Awards is now open for entry and you can learn more at or contact

If you’d like to keep up to date with our posts and other information just send over your email address or update it in the contact form on our website.

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